FAQs - Med Pulse Secure Faxing

Explore our most asked questions about Med Pulse’s email-to-fax service-everything from getting started to HIPAA compliance, device compatibility, and troubleshooting. If something’s missing our live Texas-based support team is happy to help.

General FAQs

Where do you serve?
- Med Pulse offers local and toll-free fax numbers accessible throughout the U.S.
Can I have multiple fax numbers?
- Yes! Every plan allows for additional numbers for team members or departments.
How many users can be on an account?
- Accounts support multiple users — contact us to learn more.
Can I change my plan?
- Yes— just reach out to support to upgrade or downgrade anytime.
What if I exceed my page limit?
- Extra pages are billed per page; details are available on our pricing page.
Can I restrict access to certain devices?
- Absolutely —we can set access restrictions by IP for added security.
What is the junk fax filter?
- Block unwanted faxes—-they’re routed to a Junk folder, held for 7 days, and then deleted automatically.
Do I need a fax machine?
- Nope! You can fax directly via email or use our optional printer driver.

Receiving Faxes

Can I turn fax receiving on or off?
- Yes— you have full control to pause or resume receiving faxes via our portal.
Can faxes auto-download to my system?
- Yes— install our secure downloader on Windows to automatically pull incoming faxes to your network.
Mobile-friendly?
- Absolutely – send and receive faxes easily from any smartphone or tablet.
How quickly do I receive faxes?
- Typically within 30 seconds of receipt. Delivery speed depends on your email provider.
How many email addresses can I notify?
- Unlimited – you can CC as many addresses as needed.
PGP encryption available?
- Yes-PGP is available at no extra cost when enabled in your settings.
Are you HIPAA-compliant?
- Fully compliant with U.S. healthcare privacy laws.
What is ‘Never Busy’ service?
- Our system handles multiple incoming transmissions, so your dedicated line will never ring busy.

Sending Faxes

Best formats for scanning?
- Use multi-page TIFF (Class F) or PDFs for best results — or separate image files if needed.
Compatible formats?
- PDF, DOC, DOCX, XLS, XLSX, PPT, RTF, TXT, GIF, JPG, PNG, BMP, and more.
API support?
- Yes-our Internet Fax API lets you integrate faxing right into your systems.
How do I confirm fax delivery?
- Opt into Delivery Confirmation to receive a notification email when your fax sends successfully (or fails, with error details).

Technical Issues

Common errors while sending or receiving faxes often include:

Fax number busy or no answer
Remote machine disconnecting mid-transmission
Network or connection problems
VoIP-related incompatibilities

We’ll support every issue, your peace of mind is our priority.

Still have Questions

You can also call us —our Texas-based team is ready to assist!